Job Description

Job Description

Job Description

TechOp Solutions is seeking Customer Service Representatives (CSR) with strong listening skills, compassion, and a commitment to excellent service. The CSR will handle inquiries, process and track orders, and provide support via phone, email, and other channels.

Duties:

• Receive and process orders via phone, fax, mail, email, etc.

• Provide courteous and professional support during inbound calls and emails

• Maintain records, reports, and quality control documentation

• Handle payments orders via approved systems

• Guide customers in using the approved systems, including ordering items and updating information

• Other duties, as assigned

Requirements

• Minimum of 2 years’ experience in a customer service environment

• Proficient in ordering process CRMs

• Proficient in communication (oral and written), analytical thinking, and customer service

• Minimum of a high school diploma, or equivalent

• Proficient in the use of Microsoft Office application

• Must be able to pass a typing test

• Must be able to obtain and maintain government agency suitability requirements as a condition of employment

Benefits

The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $18.56. – $23.65 hourly . This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract

(The application deadline is October 1. This date is tentative and may change with short or no notice.)

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