Chief Operating Officer, Sportservice
About the Company
Well-known hotel, food service & resort management company
Industry
Hospitality
Type
Privately Held
Founded
1915
Employees
10,001+
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a Chief Operating Officer to lead its national portfolio of premier sports venues. The successful candidate will be responsible for setting the vision for premium guest experiences, ensuring best-in-class service across food, beverage, and retail operations. This role involves building and maintaining strategic relationships with team ownership, venue executives, and key stakeholders, as well as driving business growth and innovation. The COO will also have full P&L responsibility, leading budgeting, forecasting, and cost optimization to maximize profitability while maintaining quality. A key focus will be on championing operational excellence, introducing new technologies, and data-driven strategies to enhance efficiency and revenue. Applicants for the Chief Operating Officer position at the company should have a Bachelor’s degree in business, hospitality, or a related field, with an MBA preferred. A minimum of 15 years of progressive leadership experience in large-scale hospitality operations, particularly within sports, entertainment, or premium services, is required. The ideal candidate will have a proven track record in multi-unit operations, full P&L accountability, and a deep understanding of premium food and beverage operations and trends. Strong experience in labor and payroll management, as well as expertise in leveraging business intelligence, data analytics, and AI tools, is essential. The role also demands a leader with a demonstrated ability to drive innovation, lead engagement efforts, and implement change across large teams and complex organizations.
Hiring Manager Title
Group President, Sportservice, Patina Group and Delaware North U.K
Travel Percent
Less than 10%
Functions
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