Customer Support Specialist Job at The HT Group, Austin, TX

dzl0ZmlXeEdKN2t4YXRDSzNzeWhrdGZ5Qnc9PQ==
  • The HT Group
  • Austin, TX

Job Description

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist  who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • 3+ years of experience in Customer Support within the SaaS field 
  • Bachelor’s degree or equivalen t
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Similar Jobs

United States Secret Service

Federal Police Officer - $50,000 Recruitment Incentive - $50,000 Recruitment Incentive for New Joiners (Hiring Immediately) Job at United States Secret Service

 ...s Residence, The Main Treasury Building and Annex, and foreign diplomatic missions and embassies in the Washington, D.C. area. Traveling in support of the Presidential, Vice Presidential, and foreign heads of state/government missions. Enforcing mandated protective... 

1 All About U Transportation LLC

Non-Emergency Services Taxi Driver Job at 1 All About U Transportation LLC

 ...Communicate effectively with patients and medical staff to ensure a smooth transportation experience. Qualifications: Valid driver's license with a clean driving record Previous experience in customer service roles Commercial driving experience preferred... 

Medicus Healthcare Solutions

Physician / Emergency Medicine / Florida / Locum tenens / Emergency Medicine Locum Opportunity 30 Minutes from Tampa, FL Job Job at Medicus Healthcare Solutions

 ...nearby beaches, state parks, and historic coastal towns. If you are interested in learning more about this opportunity, please apply. ERM - 72099 - HT When you partner with Medicus, you Work with a dedicated recruiter invested in your success. Gain access to leading... 

J&M Tank Lines

Class A CDL Truck Driver Job at J&M Tank Lines

 ...be sure to make bank. That's because our tanks deliver the best pay, the best routes, and the best benefits in the business. Get the...  ...required. Pay: Roll On. Bank Big. ~$1,200 $1,600 average per week ~ Regional runs home weekly ~ Some weekend work required... 

Eisai US

Medical Director, US Medical Affairs, Women's Cancer (Nutley) Job at Eisai US

 ...Overview Medical Director, US Medical Affairs, Women\u2019s Cancer Eisai is focused on satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers as part of Eisai\u2019s human health care (hhc) mission...