Job Description

Job Description

Pride Health is hiring a Administration - HR Service Center Rep I to support our client’s medical facility based in Tampa FL 33617. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Job Title: Administration - HR Service Center Rep I

Location: Tampa FL 33617

Pay Range: $18-$19 per hour

Schedule: M-F 9:30am - 6pm

Duration: 3+ Months (with potential for extension)

*Pay rate is based on years of experience and educational qualifications.

Job Summary:

We are seeking a dedicated and detail-oriented HR Service Center Representative to serve as the first point of contact for inbound HR-related inquiries. This role supports employees by responding to questions about benefits, policies, employee relations, recruitment, learning & development, and performance management. You'll handle Tier 1 inquiries via phone, email, and other channels—escalating complex cases when needed—and maintain accurate records of each interaction.

Key Responsibilities:

Manage a high volume of incoming calls in a call center environment.

Respond to employee inquiries via phone, email, or fax using a knowledgebase and standard protocols.

Provide accurate and timely information regarding HR policies and procedures.

Maintain thorough and accurate case records in the Case Management System.

Escalate complex issues to Tier 2 or supervisors when necessary.

Support data entry and retrieval in HR systems (HRIS) while protecting confidentiality.

Educate employees on available HR tools and resources.

Ensure all interactions reflect excellent customer service, respect, and professionalism.

Perform other HR-related administrative tasks as assigned.

Qualifications:

• 1–2 years of experience in HR administration and/or a call center environment.
• High School Diploma or equivalent (required); Associate’s Degree (preferred).
• Strong understanding of call center metrics and performance standards.
• Familiarity with HR systems like HRIS, Applicant Tracking Systems, and HR Reporting tools (e.g., Business Objects).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to type at least 45 WPM while managing phone interactions.
• Excellent written and verbal communication skills.
• Strong attention to detail, organizational, and problem-solving abilities.
• Ability to remain calm and courteous under pressure.
• Commitment to confidentiality, data accuracy, and compliance with applicable regulations.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

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