Job Description

Parts Advisor

Mercedes-Benz of San Francisco has been in the automotive industry for over 60 years. We proudly serve the San Francisco Bay Area with a brand recognized for its high quality, reliability, luxury, and high standards.

Responsibilities:

• Assist technicians in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, ensuring exposure to the full product line.
• Answer phone calls, providing price quotes and information.
• Review body shop estimates to ensure correct parts are ordered and pricing aligns with estimates.
• Provide excellent service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or urgent shop materials.
• Locate out-of-stock parts from outside sources and submit emergency orders if needed.
• Notify service advisors and customers when special-ordered parts arrive.
• Coordinate with the body shop regarding parts arrival and delivery schedules.
• Prepare orders for delivery to the body shop, ensuring proper tagging with customer names and job numbers.
• Follow up on back-ordered parts and verify will-call and back-order files weekly.
• Replenish inventory daily and assist outside sales representatives with orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Handle payments from retail customers and obtain credit authorizations.
• Secure signatures on charge sales and provide customers with invoices.
• Process returns and issue credits, verifying original purchase details.
• Track requested shop tools for technicians.
• Maintain organized records of all repair orders, invoices, estimates, and parts.
• Arrange daily shipments, deliveries, or pickups.
• Engage with assigned accounts by phone and keep the front and rear counter areas clean and organized.
• Clean computer terminals and participate in training programs to stay current with products and updates.
• Assist in maintaining a lost sales tracking program and uphold a professional appearance.
• Perform other tasks as assigned.

Qualifications:

• Experience in the automotive industry preferred.
• 1 to 3 years of related experience or education, or equivalent.
• Intermediate proficiency in Excel.
• Strong organizational, time management, and communication skills.
• Attention to detail and accuracy.
• Intermediate accounting knowledge.
• Ability to work independently and prioritize tasks effectively.
• Must pass pre-employment drug and background checks and meet insurance requirements.

Benefits:

• Competitive pay based on experience.
• Group health insurance (medical, dental, vision).
• Voluntary insurance options.
• Employer assistance program, flexible spending, paid holidays, paid time off, and 401(k) plan.

We value our employees as part of the family, sharing our goals and passions. Ideal candidates are confident, driven, and eager to grow with one of the most successful dealerships in the Bay Area. We look forward to discussing your potential career with us.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under law.

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