Job Description
Description:
Purpose:
Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
Responsibilities:
o Quickly establish rapport and relationship with customers
o Provides quality customer experience through knowledge, use of systems, and process execution
o Provides parts recommendations including alternatives that meet customers’ needs
o Fulfills online orders in timely manner and places in will call area
o Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
o Supplies Service Technicians with parts as required
o Assists with preparing and maintaining professional showroom image and merchandise displays
o Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
o Assists in keeping parts department clean and orderly
o Assists in maintaining all departmental tools and equipment in good working order
o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
o Ensure that company’s reputation and image in the community is consistent with company Core Values
Requirements:Experience, Education, Skills and Knowledge:
o High School diploma or equivalent experience
o Ability to connect with customers, maintain professional image, establish rapport
o Understands basic selling processes
o Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
o Experience working both independently and in a team setting
o Physical ability to lift items weighing up to 75 lbs.
o Highly developed interpersonal, organizational and communication skills
o Basic parts and machinery knowledge
Success Profile:
o Achieves $1,000,000 average parts sales per parts counter salesperson in a rolling 12-month period
o Maintains 28% to 32% gross margin on sales
o Contributes to the freight recovery goal of breakeven
Contributes to overall net promoter score of greater than 75%
...Norwich (10364)Shift Detail: Mon-FriNurse Practitioner and Physician Assistant Benefits: Market-leading compensation and benefits and... ...HealthCares Neighborhood Health program is seeking passionate per diem Advanced Practitioners to join our primary care team dedicated...
...Product Design Manager Were currently seeking a Product Designer to join ou r Experience Design - Premium (Velocity Black) team. Were passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business...
...Ages 18+ At Cedar Point, work is FUN! Working in a housekeeping role means you will ensure the guest checks into a clean room... ...~20% discounts on food and merchandise!~ Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar...
...program. Eligibility to begin a higher Tier & pay rate based on previous experience and education (Degree in the field) Current CPR/AED certification Certification opportunities available for non-certified applicants Possess passion, ambition, drive, and knowledge...
...transformation is the work of talented hands. From growers, suppliers, artisans, craftspeople, and communities halfway around the world, offices in the Philippines and Indonesia, and our California-based manufacturing, design, customer experience, and corporate management...