Job Description

Job Description

Job Description

Job Title: PC Network Support Specialist

Reports To: CEO

Schedule: Monday-Friday 8am-5pm MST

Location: This is an on-site role at our Home Office in Meridian, ID.

Compensation: $45,000-60,000/year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint . Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction . Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: We are seeking a proactive and skilled PC Network Support Specialist to join our headquarters team. In this role, you will provide technical support, troubleshoot PC and network issues, and ensure smooth operation of IT infrastructure across the organization. Strong technical expertise and excellent interpersonal skills are essential to work effectively with medical and administrative staff.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Diagnose and resolve PC hardware, software, and peripheral issues promptly.
• Manage and maintain network configurations to ensure optimal performance.
• Provide end-user support for healthcare-specific IT systems, including EHR/EMR platforms.
• Implement and enforce cybersecurity best practices across endpoints and networks.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Collaborate with IT and healthcare teams to enhance operational efficiency.
• Participate in on-call rotations and address urgent IT issues as needed.

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent technical experience) required.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+ CE) preferred.
• 2–3 years in IT support, preferably in a healthcare setting.
• Hands-on experience with Windows OS, Microsoft Office Suite, and basic networking.
• Familiarity with healthcare IT systems and HIPAA compliance is a plus.
• Strong diagnostic and troubleshooting skills for hardware, software, and network issues.
• Ability to communicate technical concepts effectively to non-technical users.
• Exceptional interpersonal and problem-solving skills.
• Knowledge of remote troubleshooting tools and endpoint security solutions.

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation:

$45,000—$60,000 USD

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