Join to apply for the PT Partner Support Assoc role at Ansira 3 days ago Be among the first 25 applicants Join to apply for the PT Partner Support Assoc role at Ansira Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday. Duties/Responsibilities Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Ansira by 2x Get notified about new Support Associate jobs in North Carolina, United States . North Carolina, United States $35,800.00-$65,000.00 4 days ago North Carolina, United States $35,800.00-$65,000.00 2 weeks ago North Carolina, United States $35,800.00-$65,000.00 3 days ago North Carolina, United States $35,800.00-$65,000.00 1 week ago Customer Support Associate - Work from Home - Triad Area North Carolina, United States 1 month ago Greensboro, NC $500.00-$3,800.00 1 month ago Customer Support Associate - Work from Home - Wilmington, NC $16/hour Remote Intake & Triage Coordinator North Carolina, United States 3 months ago Customer Support Associate - Work from Home - Raleigh, NC Regional Device Support Specialist (Mid-Atlantic) Durham, NC $41,000.00-$45,000.00 1 day ago Raleigh, NC $40,000.00-$46,000.00 1 day ago Client Support Specialist - Greater Charlotte, NC Area (REMOTE) North Carolina, United States $27.00-$31.00 1 day ago Inbound Contacts Representative - Remote North Carolina, United States $39,000.00-$49,400.00 1 day ago North Carolina, United States 3 months ago North Carolina, United States $27.00-$31.00 1 day ago Morehead City, NC $40,000.00-$42,000.00 1 month ago UTS - Temporary Travel Program Associate at UNC- Chapel Hill We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Ansira
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