Job Description
Crumbl strives harder than ever to fulfill its mission of bringing family and friends together. It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Within three years, Crumbl has expanded to over 1,000 bakeries in all 50 states nationwide, making it the fastest-growing cookie company in the nation. We're looking for talented and passionate individuals to grow with us! Join our nationwide family of 5,000+ bakers today.
We are seeking a self-driven, operations-minded, and people-focused Store Manager to oversee all aspects of bakery operations. As a Crumbl Store Manager, you are not only responsible for leading a team through daily shifts but for the overall success, sustainability, and culture of your store. You will handle scheduling, inventory, team development, and financial performance - all while delivering joyful experiences to every customer, one dessert at a time.
ResponsibilitiesLeadership & Culture
Champion Crumbl's culture and mission through your leadership
Build, train, and retain a strong team of bakers, shift leads, and drivers
Model professionalism, enthusiasm, and a high standard of excellence
Operations Management
Oversee all bakery operations: cookie quality, presentation, baking timelines, and order fulfillment
Manage and adjust employee schedules based on labor forecasts and store needs
Lead inventory ordering and waste reduction efforts
Ensure cleanliness, safety, and compliance with local health and safety standards
Performance & Metrics
Monitor store KPIs including labor cost, COGS, ticket averages, and sales growth
Actively participate in strategies to drive new customer acquisition and community engagement
Maintain accurate records of inventory, sales, and team performance
Customer Experience
Ensure every customer receives warm, friendly, and memorable service
Train team members in Crumbl's hospitality standards
Act on customer feedback to enhance the store experience
Communication & Problem-Solving
Clearly communicate expectations, updates, and goals to team members
Act as the primary point of contact between ownership/upper management and the store team
Resolve customer and employee issues with professionalism and efficiency
Leadership: 2+ years of experience in retail/restaurant management preferred
Scheduling & Inventory: Proven experience managing labor budgets and ordering systems
Tech Savvy: Comfortable using POS systems, scheduling apps, Microsoft Office, G-Suite, and internal communication platforms
Strong Work Ethic: Passion for excellence, consistency, and results
Team-Oriented: Committed to coaching and developing others
Customer-Focused: Strong interpersonal skills and a service-first mindset
Adaptability: Ability to problem-solve and stay calm under pressure
Character : Trust, integrity, and accountability in everything you do
Excellence : Strive to exceed expectations with attention to every detail
Positivity : Lead with optimism, encouragement, and a solutions mindset
Grit : Be bold, persistent, and resilient in reaching store goals
Safety First : Ensure a safe environment for team and customers at all times
Ready to lead one of the sweetest teams in town? Apply now and help Crumbl Cookies bring joy to your community, one dessert at a time.
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