Job Description

Club Server

Join Turning Stone Resort Casino and experience the excitement of our vibrant gaming floor while bringing your enthusiasm, serving skills, and positive attitude. Our Club Servers will provide excellent guest services to guests within Exit 33. Guests' drink orders will be taken and served in a timely fashion while ensuring they are having a fantastic experience.

What does a Club Server do:

1. Serve and refill beverages promptly.
2. Engage with guests to build relationships and encourage repeat business.
3. Provide excellent guest service and acknowledge guests by name.
4. Suggest additional items to up-sell.
5. Prepare and stock the service area at the start of each shift.
6. Keep the section clean and tidy throughout the shift.
7. Return the guest list to the appropriate staff member.
8. Work with Table Attendants to maintain table cleanliness.
9. Clean the area at the end of each shift.
10. Follow FLAG protocol when serving alcohol to guests under 35.
11. Adhere to all TSRC policies and NYSLA laws.
12. Identify signs of intoxication and stop service appropriately.
13. Notify the Supervisor of any guest concerns or issues.
14. Follow department training standards and complete side work.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience:

• A High School Diploma or GED.
• Excellent interpersonal communication skills.
• Proficiency in English for continuous, professional communication.
• Hand coordination for pouring drinks, carrying multiple glasses, and cutting garnishes.
• Preferably, previous experience as a Food & Beverage Server.
• Basic math skills.
• Ability to bend at the waist and lift items up to 30 lbs.
• Capability to move items up to 30 lbs. for distances up to 25 feet.
• Stamina to stand and be active in high heels for an 8-hour shift.
• Ability to see, hear, understand, and respond in a loud environment.
• Must be able to stand/walk for long periods of time and lift up to 30 pounds.

What we value:

• Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits:

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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