Job Description

We are looking for our next great property manager. The property manager will oversee the coordination and supervision of service providers and be accountable for all on-site property management, including local marketing, all tenant relations, and financial reporting. Our property managers enjoy a creative and diverse work-life. We offer you career development opportunities, an empowering work environment, and a myriad of recognition and awards. If this position interests you, start your application today!

Responsibilities:

1. Resident Relations
   • Serve as the primary point of contact for all resident communications.
   • Address repair requests, lease questions, and conflict resolution in a timely and professional manner.
   • Conduct move-in/move-out walkthroughs with appropriate documentation.
2. Owner Investor Relations
   • Maintain proactive and transparent communication with property owners.
   • Prepare monthly owner reports, recommend value-add strategies, and ensure long-term asset performance.
   • Educate and advise clients on regulatory compliance and market conditions.
3. Security Deposit Returns
   • Process and return security deposits, with appropriate deductions and documentation, within a timely basis of no later than 21 days, with a goal of 14 days or less.
   • Coordinate with vendors to finalize invoices and close work orders swiftly.
4. Vacancy Turnover Leasing
   • Oversee the turnover process to ensure vacant units are rent-ready within 14 days of possession.
   • Manage advertising, pricing, showings, and application screening to secure qualified tenants quickly.
5. Rent Collections & Delinquencies
   • Monitor tenant accounts for late rent payments.
   • Follow up and initiate collection efforts for rent over 5 days late.
   • Coordinate legal support for serving Pay or Quit Notices and eviction support when necessary.
6. Maintenance Work Order Coordination
   • Triage and assign maintenance requests based on urgency and impact.
   • Ensure each Work Order is marked as Completed or Cancelled with notes and timelines.
   • Communicate proactively with residents and vendors during repairs.
7. New Business Onboarding
   • Respond promptly to prospective owner leads.
   • Conduct initial consultations and follow-up outreach.

Qualifications:

• Minimum 5-10 years of experience in residential property management, preferably in multi-family or mixed portfolios.
• Strong knowledge of San Francisco Rent Ordinance, California Civil Code, and Fair Housing laws.
• Experience with full-cycle leasing, maintenance coordination, and resident/owner communication.
• Proficiency in property management software (e.g., RentVine, AppFolio, Buildium), Google Workspace, and task management tools.
• California Real Estate License preferred or willingness to obtain within 6 months.
• Excellent communication, negotiation, and customer service skills.
• Ability to work evenings and weekends as needed.
• Reliable transportation for on-site inspections and meetings.
• Bilingual in Cantonese, Mandarin, or Spanish is a plus.

Compensation:

$75,000 - $100,000 yearly

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